In working with a new site, I was installing a new certificate into the system and everything appeared fine until I tried to install the actual certificate.  I received the error:

keytool error: java.security.cert.CertificateException: java.io.IOException: DerInputStream.getLength(): lengthTag=127, too big.

As it turned out, I had an extra blank line at the end of the import file. These extra characters at the end of the certificate file causes the “parser” to interpret as the start of another certificate. So make sure that there is nothing after the “—–END” line.

Currently, I am working at a client and they have people using the Chrome browser, which is now supported in the 8.52 Toolset, however, the browser check still reports that the Chrome browser is not compatible.

The simpliest way to fix the problem is to modify the signin.html file.  In 8.52 this file is located in the {webroot}/WEB-INF/psftdocs/{piasite} folder.  You need to remove or comment out the HTML code line:

<h2 id=”browsercheck_error” class=”psloginerror” style=”text-align: left;”></h2>

It should be noted that the code delivered in signin.html will be changed back to delivered code with the installation of an additional PIA site or the configuration of a new domain.  This file would need to manually changed after any codeline changes. If you are using multiple web server instances each instance will need to manually edited in order to make it universal.

When you are creating a service for your application/process server in windows using the psadmin tool.  If the user account you are using does not have local administrator access on Windows 2008, it will generate the error:

openSCManager failed access is denied (0X5)

You will need to run the “Command Prompt” link with the option “Run as administrator”. You should be able to right click on the menu item in the start menu and select this option. Once at the command line change to the appserv directory and run psadmin, and then install your windows service.

This is just one of those things that drive a person nuts. Depending on how your environment is configured in UNIX, when you hit the backspace key you will get a ^H key instead of removing the character you wanted to delete.

A quick fix is to issue the following command:

stty erase ^H