Crystal Install on PeopleTools 8.53

Since SAP bought Crystal Reports there has been a constant change in the licensing between Oracle and SAP. It would appear that Oracle no longer has direct rights to Crystal, and is trying to get PeopleSoft costumers to change to the XML Publisher.

However, for customers that have been with PeopleSoft (Oracle) for a long time and have developed lots of Crystal Reports, you have to request access to download the Crystal 2008 or 2011 files from the edelivery site. To do this you must submit a NON-Technical SR on the MOS site.

When trying to run on the process scheduler you may receive the following error:

3908: 1369325949: PSPAL::Abort: Unrecoverable exception received
3908: 1369325949: PSPAL::Abort: Location: E:\pt853-903-R1-retail\peopletools\src\pspal\exception_winunhandled.cpp:592: PSPAL::UnhandledExceptionFilter::UnrecoverableExceptionFilter
3908: 1369325949: PSPAL::Abort: Abort diagnostics generation is currently disabled
3908: 1369325949: PSPAL::Abort: Terminating process now.
Crystal Runtime initialization failed

In order to make the process scheduler capable of running Crystal you must install SAP Crystal software, and then you have to install SAP Crystal runtime software. These files are available from SAP. Make sure you get the 32bit runtime. Once the runtime is installed the above error should go away.

Use this link to get the runtime: